Hospitality Leadership

• Hospitality managers, directors, and general managers
• Business professionals newer to the hospitality industry looking quickly to translate their outside expertise
• Owners, operators, and managers looking to accelerate growth and profitability
• Aspiring hospitality managers
• Individual contributors
• HR professionals
• Managers and leaders in any industry seeking transformative organizational knowledge

• Hospitality Leadership Certificate from Cornell’s Peter and Stephanie Nolan School of Hotel Administration
• 50 Professional Development Hours (5 CEUs)
• 20 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification
• 20 Credit hours towards HRCI recertification

The hospitality industry experiences challenges and uncertainty like any other, yet successful organizations continue to grow despite these setbacks. One major reason for this growth is the agility that successful hospitality leaders exhibit when confronted with unexpected problems. This includes the ability to respond proactively to changing trends, which can only emerge from teams grounded in a culture of learning, active listening, and clear processes. In moments of uncertainty, the ability to develop a leadership mindset that fosters innovation and transformation is essential.

In this certificate program, you will explore the critical skills and traits that make leaders effective in today's hospitality organizations. You will develop a practice of curiosity-focused inquiry; determine how to set purpose-driven priorities; engage your team to its fullest creative potential; and bring authenticity, vision, and strategic thinking to your leadership role. You will also gain insight into strategies that will help you increase your team's skillful collaboration and self-organization, developing the ability to anticipate and address future risk and inspiring a culture of ongoing learning. In the final course, you’ll have an opportunity to discover and assess your ability to facilitate change through a comprehensive organizational change management simulation, where you will practice applying the skills required to make strategic change happen in your organization and beyond.

For the best experience in this program it is recommended to take these courses in the order that they appear.

This program includes a year of free access to Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the hospitality industry’s most pressing topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.